Shipping policy
Thank you for shopping with Maison de Sel.
Order processing
Orders are generally prepared for fulfillment within 1–3 business days.
Processing may take longer during high-volume periods, holidays, supplier delays, or when additional handling time is required.
Shipping destinations
Available shipping destinations and shipping rates are displayed at checkout.
Some products may ship from third-party fulfillment locations or supplier warehouses.
Estimated delivery
Delivery times vary depending on:
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Destination country
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Carrier
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Fulfillment location
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Customs processing
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Local delivery conditions
Any delivery estimate displayed at checkout or provided in order communications is an estimate and is not guaranteed unless explicitly stated otherwise.
Shipping costs
Eligible products may qualify for free standard shipping.
Any shipping fee that applies to your order will be displayed before checkout is completed.
Tracking
When tracking information is provided by the carrier or fulfillment partner, it will be sent to the email address used when placing the order.
Customs, duties, and import charges
International orders may be subject to customs duties, import taxes, VAT, or other charges depending on the destination country.
Where these charges are not collected during checkout, they may be payable by the customer directly to the relevant authority or delivery carrier.
Delivery delays
Maison de Sel is not responsible for delays caused by circumstances outside our reasonable control, including:
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Carrier delays
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Customs processing
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Severe weather
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Public holidays
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Incorrect or incomplete delivery information
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Events affecting transport networks
If your order appears significantly delayed, please contact us at remainalex88@gmail.com.
Incorrect delivery information
Customers are responsible for providing a complete and accurate shipping address.
If an order cannot be delivered due to incorrect or incomplete information, additional shipping charges may apply.
Contact
For shipping questions, contact: